Salesforce CRM
Salesforce is a cloud based CRM (Constituent Relationship Management) system used by Indiana University to more effectively communicate and engage with prospective students, enrolled students, faculty, staff, and other key constituents.
Current notices affecting this service
On Thursday, December 6th, the Salesforce CRM and Salesforce Marketing Cloud platforms will be updated to require Single Sign-On (SSO). All users of these platforms will be required to authenticate using CAS + Duo to access the systems.
Following this change, users of the Salesforce Marketing Cloud will need to take additional steps to update their accounts, and will not be able to send email from Marketing Cloud until those steps are completed.
For details on these changes including the required steps to update your account, please see Set up Salesforce single sign-on.
Affected services
Services affected by this notice include:
- Salesforce CRM
- Salesforce Marketing Cloud
Affected campuses
| IUB | IUPUI | IUPUC | IUE | IUFW | IUK | IUN | IUSB | IUS |
|---|---|---|---|---|---|---|---|---|